Terms of Service

Knot is a service run by Santiago Vázquez Villarreal (“Knot”, “we”), based in Mexico. By creating an account or using the service, you agree to these terms.

If you don’t agree with any of them, don’t use Knot. If you use it on someone else’s behalf — as a wedding planner, for example — you’re agreeing to these terms for them too.

Knot helps you organize your wedding: your guest list, magic-link RSVPs, and email and WhatsApp reminders, all in one place.

Knot is in alpha. It works today and improves every week, but it can have bugs and some features may change. We’ll tell you about the significant ones.

You need an account to use Knot. When you create one:

Knot has two plans:

Stripe processes the charge; we never see or store your card details. Prices are in US dollars (USD) and are the total you pay: what you see is what you’re charged.

If Premium isn’t for you, write to us within 14 calendar days of your purchase and we’ll refund it in full, no questions asked. After those 14 days, the purchase is final.

You can ask from the app, in Support, or by email. Both count the same; what matters is the date you ask us.

What you put into Knot is yours: your list, your wedding details, and your guests’ replies. We claim no ownership over it and use it only to give you the service, as explained in the Privacy Policy.

You decide what guest data you enter and what messages go out to them. When you enter or import it, you confirm that:

Knot is for planning weddings. When you use it, you agree not to:

Knot sends email and, on Premium, WhatsApp messages to your guests. You decide what goes out and to whom; the messages go out in your name.

WhatsApp messages travel through Twilio and are subject to WhatsApp’s and Meta’s policies. By using them, you agree that:

We do our best to keep Knot running, but we don’t promise uninterrupted availability: there will be maintenance and, occasionally, outages.

We may add, change, or retire features. If a change affects you significantly — for example, if we retire something you paid for — we’ll tell you ahead of time and find a fair resolution.

You can stop using Knot whenever you like. If you want your account and everything in it deleted, write to us and we’ll do it.

We may suspend or close an account that breaks these terms, whose use puts the service or other people at risk, or when the law requires it. Except in serious cases, we’ll tell you first and give you a chance to fix it.

Knot — the software, the name, the logo, and the design of the site and the app — is ours and is protected by law. These terms give you permission to use the service, not to own it.

You may not copy, modify, or distribute parts of Knot, or use our brand without written permission.

Knot is provided “as is”. We take care to make it work, but we can’t guarantee it’s free of errors or fit for a particular purpose.

Knot is a tool for organizing your wedding; the decisions and the communication with your guests remain yours. We aren’t liable for indirect damages or for a message that doesn’t arrive on time.

To the extent the law allows, our total liability to you is limited to what you paid for Knot. Nothing in these terms limits the rights the law gives you as a consumer.

We may update these terms. When we do, we’ll change the date above and, if the change is significant, let you know before it takes effect.

If you keep using Knot after that date, we take it that you accept the new version. If you don’t agree, you can close your account.

These terms are governed by the laws of the United Mexican States. Any dispute will be resolved before the competent courts of Monterrey, Nuevo León.

If any clause turns out to be invalid, the rest stays in force.

Questions about these terms, your plan, or a refund? Write to us and we’ll gladly help.

If you already have an account, you can open a ticket from the app, in Support. If you prefer email, this address stays open.